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Challenge
The organization required a trusted partner to act as an extension of its internal team, delivering full-lifecycle IT support, from strategy and architecture through implementation, 24×7 operations, and ongoing optimization. This included proactive infrastructure management and consistent, reliable support while meeting strict healthcare security, compliance, and uptime requirements.
Solution
ivision provided proactive, 24×7 managed services to maintain a secure and stable IT environment through:
– Managed Network, Security, Microsoft, and dedicated helpdesk
– Consolidation of various tools into leveraging current MSFT investments
– Vendor coordination and escalation on behalf of the organization
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